Is my credit card information secure?
My donation was denied. Why?
Can I cancel a donation?
Can I change where I want my donation to go?
Can I dedicate my donation to someone or make a donation on behalf of a person?
I would like to donate clothes or other items to charity. Does American Red Cross accept in-kind donations?
Can I donate my car to the American Red Cross Pikes Peak Chapter?
Can I make automatic credit card donations?
I want to help raise donations for a specific family who was affected by disaster. Can I make my gift through the Red cross?
Why do you require my email address?
Why do you require another identification number besides my credit card number?
Why do you require a donation amount of $5?
How long will it take for my Tribute Card to deliver to the recipient?
I made a donation online (or a memorial/in honor of donation) and now I have questions about it. Who can I call?
I don't see the fund that I wanted to donate to. What do I do?
I live outside the U.S. Is this why I'm having trouble making a donation?

Is my credit card information secure?
American Red Cross takes every precaution to protect our donors' information. When donors submit sensitive information via the Web site, your information is protected both online and offline. We use high grade encryption and the https security protocol to communicate with your browser software. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high grade encryption and security protocols. The American Red Cross employs error checking procedures to make certain transactions are processed completely and accurately. As necessary, changes are made to improve our systems. And, independent external and internal audits are conducted to ensure the privacy, security and appropriate processing of your information on our site. Committed to the protection & privacy for all of our users, it is the policy of American Red Cross to continually enhance our fraud protection systems and our other processes to fight identity theft. In addition to maintaining privacy and security controls over information you share with us, the American Red Cross works to accurately process your contribution information. For further assistance, you may contact our Financial Development staff at (719) 632-3563.
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My donation was denied. Why?
If your donation failed after completing the transaction, it is likely that information provided, such as the credit card identification number did not match exactly with what is on file at your bank. For further assistance, you may contact our Financial Development staff at (719) 632-3563. For quicker response, please have the details of your transaction ready when you contact us.
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Can I cancel a donation?
You may need to cancel a donation. Here's how: Contact our Financial Development staff at (719) 632-3563 and they will request some information and handle your cancellation. For quickest assistance, please have the details of your transaction ready when you contact us.
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Can I change where I want my donation to go?
Yes. Please contact our Financial Development staff at (719) 632-3563. Please have ready the date of your gift, the dollar amount, the fund it went to, and the fund you would like it to go to. If you need to leave a voicemail message, please be sure to leave your name and phone number, including your area code.
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Can I dedicate my donation to someone or make a donation on behalf of a person?
Yes. You can make your donation a "tribute" to someone—in their honor, or in memory of a lost loved one. This information is entered in the Honor/Memorial Donation section. The American Red Cross will mail a Tribute card to your recipient announcing that an Honor or Memorial donation was made by you. You will also receive a card acknowledging your gift.
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I would like to donate clothes or other items to charity. Does American Red Cross accept in-kind donations?
The American Red Cross does not accept or solicit small, individual donations of items for emergency relief purposes. Small items such as collections of food, used clothing, and shoes often must be cleaned, sorted, and repackaged which impedes the valuable resources of donations, time, and personnel that are needed for other aspects of our relief operation. The Red Cross, in partnership with other agencies, suggests that the best use for those types of donations is to support needy agencies within donors' local communities. The best way to help a disaster victim is through a financial donation to the American Red Cross. Financial contributions allow the Red Cross to purchase exactly what is needed for the disaster relief operation. Monetary donations also enable the Red Cross to purchase relief supplies close to the disaster site which avoids delays and transportation costs in getting basic necessities to disaster victims. Because the affected community has generally experienced significant economic loss, purchasing relief supplies in or close to the disaster site also helps to stimulate the weakened local economy.
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Can I donate my car to the American Red Cross Pikes Peak Chapter?
Yes, you can donate your vehicle to the Pikes Peak Chapter. Our vehicle donation program is a referral program. We have an agreement with Goodwill of Colorado Springs to process the donations on our behalf in exchange for 40% of the auction sale price. The Red Cross will receive payment for the other 60%. To participate, contact us at (719) 632-3563 and give us your name, phone number. We will pass on your information to Goodwill, who will then contact you to set up an appointment to complete the paperwork and collect your vehicle. Goodwill will issue a receipt to you and will take your vehicle to auction. One the vehicle is sold, Goodwill will forward 60% of the sale price to the Pikes Peak Chapter.
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Can I make automatic credit card donations?
Yes, please contact our Financial Development staff at (719) 632-3563 and we can assist you further.
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I want to help raise donations for a specific family who was affected by disaster. Can I make my gift through the Red Cross?
We applaud your desire to help a family at a difficult time, but unfortunately gifts for a specific family or person cannot be made through the American Red Cross. We are committed to helping every family in need recover from emergencies by providing food, clothing, shelter and other essential services and supplies based on need. Special contributions for specific families violate our principles of providing help equally to all who need it.
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Why do you require my email address?
Your email address is required so we can send you a proper acknowledgement of your gift. Details of your donation are found in this email, which you can print or save for tax purposes.
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Why do you require another identification number besides my credit card number?
The Card Security Code (CSC) is a 3- or 4-digit number printed on your credit card. It provides added security when you use your card on the Internet or over the phone. The number appears only on the card itself, not on receipts or statements.
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Why do you require a donation amount of $5?
Like any other online credit card processing system we are charged by credit card companies. We don't want donors' well-intended gift to be offset by processing fees.
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